How does ERP help your e-commerce to comply with GDPR?

Law 13.709/2018 or the General Law on the Protection of Personal Data is already in force in Brazil and is a regulation that affects all institutions and organizations that process personal data.
This directly affects the commercial operations of physical stores and e-stores, as it brings new rules and parameters for the collection and use of information from its consumers.

ERP (Enterprise Resource Planning, or in Portuguese, integrated business management system) plays a fundamental role in retail. And since it stores and manipulates its customers’ data, GDPR compliance is essential.

Since ERP stores and manipulates user data, GDPR compliance is essential.

But how can ERP really help your company comply with data protection law? Well, that’s what we see next, answering 2 questions. Check it out!

Does ERP help in information security management?

The answer is yes! Information security management is one of the key aspects of the data protection compliance project. Therefore, the adoption of ERP software is very strategic to make your information security management more effective and optimized.

In general, it can be said that the first step for a company to be effective in information management is the creation and implementation of an information security management system (ISMS).

And that ERP can help (a lot) in this process. This is because such an implementation involves the control and organization of data, a solution directly offered by ERP.

Advantages of SGI

An ISMS ensures that processes and data are protected from cyber threats in a much more cohesive and preventive manner. And when data is organized and integrated into a tool like ERP, optimized ISMS analysis and maintenance is better guaranteed.

It even helps your company reduce its exposure to cyber risks, which have increased significantly in recent years. According to the Allianz Risk Barometer survey, conducted in January 2020, cyber incidents are ranked as the most feared business risk worldwide, representing 39% of business concerns.

It is important to remember that ISMS are corporate systems that include organizational processes or parts of them. In addition, they aim to protect the institution’s information within the organization’s confidentiality, integrity and availability (CID) criteria — see more information in the footer [1] [2].

ERP in management: essential

It is understood that SGSI plans, strategies, policies, measures and controls are developed for the benefit of information security. In this case, the goal is the implementation, monitoring, analysis, maintenance and optimization of the organization’s security.

ERPs are software that make this whole plan of implementation of activities in favor of digital security much optimized. After all, they integrate processes and data, optimize the classification and organization of the data being processed and still guarantee a lot of control and easy access to all information.

Therefore, if your company wants an intelligent partner in the implementation of information security and compliance in the protection of personal data, the adoption of ERP in your management model is essential.

Is it possible to adopt strategic process management with ERP?

Among all the good practices and needs to adapt to the LGPD, the use of support tools is key. This is the case with management software.

This is because, for mapping, organizing and classifying data, ERP works as an essential and very practical support tool.

And that management is greatly facilitated by the implementation of modern ERPs that offer broad integration of your management process. It allows you to manage different software, departments and even stores in one environment.

This includes properly managing your activities and measures regarding the protection of personal data. After all, ERP provides greater control, organization and easier categorization of information.

In an enterprise without management software, it is much more complicated to perform data mapping and data inventory. With ERP, this process is performed by default, giving you much more control and organization at all stages of your data protection compliance process.

360º view

At the same time, ERP guarantees much greater data security. After all, it offers a 360º view of your business and the data that is processed at any time and through any device. In this case, it enables data compliance even thanks to the architecture offered by the data being handled.

In addition, ERP facilitates information security routines, such as backing up data and updating information, as well as meeting the requirements of data subjects.

Therefore, ERP, in addition to helping to comply with the LGPD, plays a fundamental role in ensuring and maintaining the security of your e-commerce data and information. Additionally, having an ERP that is already prepared to meet LGPD requirements makes a big difference. This is because it creates even greater security for your company’s data and, more importantly, for your customers’ data.


[1] SOURCES, Edison. Information security policies and standards. Rio de Janeiro: Brasport, 2012. pp. 17-22.

[2] To remember what a CID is, see the 1st edition of Anahp’s GDPR handbook.

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