The audience of shopping centers is 20% smaller than before the pandemic

More diligent users reduced the number of monthly visits to facilities

IN: Lucas Agrela and Circe Bonatelli/Agência Estado

Shopping centers are still suffering the consequences of the peak of the pandemic. (Photo: Agência Brasil)

Even with the cooling of the covid-19 pandemic, the habit of going to the mall has not returned to normal. Your institutions stopped receiving more than 100 million visitsone a drop of 21%. from the level 505 million in 2019 to 397 million, in 2022according to data from hugs (Brazilian Association of Shopping Centers).

Despite the return to face-to-face work in many companies and the freedom to walk safely, even in the midst of crowds, shopping centers are not as crowded as they used to be. Qualitative research conducted by Abrasce captured a a drop in the frequency of visitors who used to be the most diligent. people who hadr habit to go up to six times a month in shopping centers have currently retreated to four to five times.


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For Glauco Humai, president of Abrašće, there are two hypotheses explain this new behavior. THE The first is that most shopping centers are located in business districts.. That is, many visitors were workers who entered shopping centers at lunch time or after work. Today, this audience works from home several days a week.. “They work from home and don’t go to malls like before,” notes Humai.

Another factor is the increase in e-commerce sales. People are browsing online from books and electronics to clothes, shoes and food, “stealing” some of the purchases they previously made in person at malls. According to Lorain Pazzetto, CEO of retail technology company Grupo FCamara, the movement of consumers in malls and brick-and-mortar stores has not returned to normal due to the experience they have had with e-commerce in recent years.

“The physical world charges higher prices because there are fewer competitors in the neighborhood. Online prices are lower and comparison is easier. It’s different from going to another mall or to different stores to see the price of the same shirt. The pandemic has also intensified experimentation with purchasing options online, like cashback and other benefits. In addition, people have become more bankable and can shop online,” he says.


According to Luiz Alberto Marinho, managing partner of Gouvêa Malls consultancy, there should be a continuation of traffic in shopping centers, but with experiences that go beyond shops and restaurants. “Shopping centers are already adapting to the new reality in which the shopping center will be repeated for medical appointments, cinemas, lunches or events. That’s why we see events like the Mundo Pixar exhibition, in Eldorado or the Van Gogh exhibition, in Morumba Shopping”, he says.

For an expert, malls that adapt tend to recover more quickly. “Before, it was necessary to go to a physical store to buy something. Now it is necessary to go there instead. Therefore, the centers are looking for ways to create new reasons for people to go there,” he says.

Another factor that should help is expectation improvement of film crops. The film industry has been one of the hardest hit by the pandemic, with many productions stalled, canceled or postponed. And blockbuster releases are a big draw.


Sales in the country’s shopping centers are on track to grow by 27.4% in 2022, compared to 2021, nominally (without taking into account the inflation of the period), reaching the limit of R$ 202 billion, according to the estimate of Abrasce. In real terms (without inflation), the expected increase is 18% in the period.

If confirmed, the result will represent the highest level of sales in the history of the sector in nominal terms and a significant recovery compared to 2019 (R$193 billion), the last before the arrival of the pandemic that caused the closure of trade. Sales in shopping centers have gone back seven years due to the health crisis. In 2020, sales fell by 33%, reaching R$129 billion, the same volume as in 2013.

“Some analysts said that the sector would need five to six years to recover sales. We see that this will happen in just two years,” President Abrašac points out.


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