With its 35 years, the Stefanini Group consolidates itself as an innovation ecosystem and bets on a growth of 24%

The digital transformation, started in 2012 and accelerated five years ago by a series of acquisitions in different business verticals, has fueled the growth of the Stefanini Group, which, celebrating its 35 years of existence, reiterates its ability to constantly reinvent itself to meet the needs of its customers around the world. Currently, the global company of Brazilian origin is present in 41 countries and has more than 30 thousand employees, who adopt a co-creation model as a differentiator to make the unthinkable possible for more than 1000 active customers.

“The success of our business is the result of a combination of superior autonomy, which is a trademark of our entrepreneurial DNA, investment in people and new management models, humility to know when it’s time to listen, learn and change, communication with the team, along with a continuous exercise to identify opportunities, even in moments of crisis. At the beginning of the pandemic, we had an increase in employee engagement, something that has continued throughout 2021 and 2022,” says Marco Stefanini, founder and Global CEO of the Stefanini Group.

The group, which earned R$5 billion last year, expects to end 2022 with a global increase of 24%, reaching R$6.2 billion, equivalent to US$1.24 billion. A good part of the results comes from the innovation ecosystem represented by the Stefanini Ventures department, composed of more than 30 companies of different sizes and specialties, which are gathered in six main platforms: Analytics and IA, Banking and Payments, Cybersecurity, Industry 4.0, Digital Marketing and Technology.

In the last two years, Stefanini has acquired 12 companies, seven of them in the first year of the pandemic: Mozaiko, which develops Analytics and IoT solutions to simplify retail and logistics processes; Holding Haus, a communication ecosystem with four companies, the largest of which is the advertising agency W3haus; LogBank, which offers White Label templates for payment service provider solutions; two software units of Diebold Nixdorf Brazil (e-commerce fraud prevention and channel automation), Cyber ​​​​Smart Defense (CSD), in Romania, and NI IT, an IT consulting company specialized in cloud services, focused on Microsoft solutions, Adobe and Kaspersky for the SME market.

In the following years, the companies CRK (2021) and Cobiscorp (2022) headed by Topaz will be included in the group; Peru’s Sapia (2021) and more recently NewM, a software house specialized in the mobile segment for consortia, complementing the solutions offered by inLira, Stefanini Group’s market for consortia and digital transactions, with a strong presence in the secondary market, with Ecglobal, a platform for collaboration with more of one million active customers, which arrived at the Brazilian multinational to complement the Haus ecosystem, composed of W3haus, Brooke, CAPS, Huia, Gauge and Inspiring.

Last week, Ecglobal and Itaú Unibanco presented the successful case “iLab Digital of Itaú: combining digital with design methods”, during the Esomar Global Congress, in Canada, considered the largest research event in the world.

Through its online communities, Ecglobal has created a space for Itaú with thousands of people generating collaborative intelligence 24 hours a day, every day of the week. The environment simulates the experience of a social network, making the experience enjoyable as well as promoting a high level of engagement and allowing the participant to feel free to express their ideas.

“It was an honor to have a joint project between Ecglobal and Itaú with names such as Google and Tik Tok USA. The cooperation between the companies enabled the development of more than 1000 projects per year, with an agile management model – 1/3 of the time of traditional research and with 70% lower price,” points out Guilherme Stefanini, CEO of Haus.

financial platform

Topaz, a digital financial solutions company operating in more than 25 countries with more than 1 billion monthly transactions on its end-to-end banking platform, is one of the fastest growing ventures. From revenues of R$15 million in 2016, the company expects to reach R$600 million by the end of this year. With 35 years on the market and more than 1,300 employees, the company is a leader in the prevention and fight against fraud and basic solutions for banking. Last year, Gartner ranked its digital banking offering among the 15 most relevant and entered CBS’ Latin America Banker’s Guide.

Present in four of the five largest banks in the country, the company, the leading financial platform in Latin America, has more than 250 clients and more than 500 thousand end users. Since 2020, Topaz has seen exponential business growth, also fueled by strategic acquisitions – two software units from Diebold, CRK and Cobiscorp. With this move, Topaz plans to expand its portfolio and reach other continents.

Among the main clients is PagBank PagSeguro, which used the Topaz full banking platform to develop its complete digital banking strategy, which currently has almost 25 million customers and processed more than R$1 trillion R$1 trillion. With this partnership, PagBank PagSeguro not only preempted the claims of customers who use their devices, but also started offering other products and services, such as credit approval, including for the unbanked population.

“With a robust, modular, scalable platform that is tightly integrated with digital channels, we are ready to confidently fulfill the strategy of any institution that wants to act as a digital bank. Our team is fully qualified to help our clients on their transformation journey, adding features that can guarantee greater efficiency and competitiveness”, guarantees Jorge Iglesias, CEO of Topaz.

100% Brazilian technology for the world

Millions of meetings are held every day by people speaking different languages, with different levels of fluency, which can compromise effective and natural communication. Precisely with the intention of offering professionals around the world the opportunity to express their best ideas, in any language, Woopi, the artificial intelligence company of the Stefanini Group, this week launches an artificial intelligence-based simultaneous translation platform, called Voicero.

The product is now available on Microsoft’s global marketplace, integrated with Microsoft Teams collaboration software. Voicero, which can be purchased in a subscription model, provides real-time voice translation, meaning a professional can speak in Korean and others can listen in a language of their choice.

The design of the project was created by the research and development team during prototyping studies and research into natural language processing, machine learning and machine translation techniques. These studies are carried out regularly to improve Sophie, the Stefanini Group’s intelligent virtual assistant, specialized in managing service requests through artificial intelligence algorithms. Currently present on 3 continents and with more than 100 large customers, Sophie has established itself as a complete platform for intelligent business automation.

In Vibra Energija, for example, Sophie expanded the company’s communication channel with the internal public, which already had Intranet, WhatsApp and Teams. With the intelligent chatbot, Vibra reduced telephone service time by 15,000 minutes in three months, since requests were now handled by a virtual server. During this period, at least 3,000 calls were opened directly through Sophia – most of which were completed without the need for human assistance.

agile culture

An agile model is an approach used to build a product or service in a way that allows for predictability within the process. Thus, it is possible to quickly correct the route, when necessary, in order to get closer to the result desired by the customer and fulfill the requirements perfectly. Stefanini Group believes in the power of agile methodologies and has a specialized team to solve business and add value within a customer-centric culture.

One of the successful projects in this area was developed in partnership with Raízen, which involved the use of analytics to observe challenges in each of the company’s processes. Currently, the use of the digital platform implemented by Stefanini covers 98% of fuel purchase orders and transactions in Brazil. In other words, the platform covers everything from fuel order transactions to payments. The end customer can also access the platform via smartphone to pay at the gas station and turn on the benefits.

According to Marcelo Ciasca, CEO of Stefanina Brasil, business agility is one of the company’s biggest roles in 2023. “With agile methodologies, we can work more effectively in the context of quality delivery and customer experience, since agile delivery is not limited to a process approach, but to the delivery of value” , he repeats.

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