Sender must provide CPF or CNPJ when sending national parcels by post starting this month · AeP

From this September, the sender must provide CPF, CNPJ or passport when sending national parcels by post.

The measure aims to give greater certainty to the process of posting national orders, together with an invoice (NF) or declaration of contents (DC). In addition to enabling tracking of orders through submitted data, the initiative will enable the use of other interactive features in delivery. The requirement will apply to all order postings, cash or invoicing.

It is worth remembering that the data will not be displayed on the labels, but only entered into the service systems, according to the guidelines of the General Data Protection Act (LGPD).

Take a look at a few questions clarified by the Post about this measure:

1) How will this requirement make mail flow more secure?

The measure aims to respond to the tax authorities in adapting their processes and rules, considering the increase in business relationships that do not take place face-to-face.

2) With this information, does the company also seek to prevent or deter the shipment of illicit goods?

Yes, we take care of some aspects of business security and mail flow. The information will serve as an important additional measure to improve cargo identification and assist in the investigation of violations.

3) To send a package, is the sender’s CPF required?

Your sender of national parcels must submit CPF, CNPJ or passport data (in the case of foreigners) from the month of September. Failure to meet the requirements will result in the publication being rejected.

4) Will it be necessary to notify the CPF recipient at some point?

Orders destined for Lockers of Correios and Click and Collect will require the usual sender details as well as the recipient’s CPF/CNPJ or passport and mobile phone or email.

5) Why was this change made now? Is it the Government’s decision or just the Post Office?

This is a measure taken by Correios with the purpose of improving the customer experience in tracking their orders. By including the CPF, it will be possible to complete the tracking of the shipment.

6) Will any type of warrant be required?

Yes, all orders become mandatory.

7) And in online shopping, how will it be done?

In e-commerce, it is already a common practice for the seller (sender) to provide his data, as well as the data of the recipient (buyer). Therefore, the seller (sender) remains responsible for providing this information in the order posting.

8) What about receiving from abroad and sending to other countries?

Currently, CPF or CNPJ data is already required in the case of international shipments, according to customs regulations.

9) What guarantee will people have that their data will be secure?

Customer data will be secure as it will not be displayed on labels and will only be included in service systems, in accordance with the guidelines of the General Data Protection Law (LGPD).

10) What are the features and benefits that users will have access to when notifying CPF at the time of publication?

With this data related to the shipment, it will be possible, for example, to track orders via CPF, CNPJ or informed passport, access to the features of the Meu Correios platform; with confirmation that the order is actually connected to the concerned and only recipient, without the risk of unnecessary third-party interference in the order delivery process, for those intended for lockers and Click and Collect.

11) Do you have any tips on how to speed up the process, facilitate service in branches?

To provide more convenience and agility, customers can pre-announce the facility through the Correios website ( or through the Correios app, available in stores Google Play and apple the market.

It is worth mentioning that the Post Office offers companies a web service in order to facilitate the management of workplaces. Some of the benefits of using it web service:

• Organization and registration of objects in a single interface integrated with Correios;
• Predicting the object’s registration code even before posting, for issuing stickers;
• The previous generation of the list of objects for control points;
• Tracking information, postal code query, scope of service and billing overview.

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